Our driver will either fail the delivery or call customer to check if they would like their parcel to be left at a secure location of their choice. When secure location is chosen, customer would need to provide our driver with the verification code that will be send earlier.
Note: verification code is exclusive and will be observed as an official handover of items to the customer
At times when no calls been made by our driver, the delivery will be scheduled upon customers request.
Note: a maximum of 3 delivery attempts per parcel subject to Ninja Van T&C